Thank you for shopping at Cosmetic Hut. We strive to provide you with high-quality products and excellent customer service. If you are not satisfied with your purchase, we offer a straightforward returns process. Please review the following guidelines and instructions for returning items.
Eligibility for Returns:
- Returns are accepted within 14 days from the date of delivery.
- Only unused and unopened items are eligible for return.
- We cannot accept returns on final sale items, which are clearly marked as such on the product page.
- Please note that we cannot accept returns for items that only have packaging defects. If the product itself is damaged or defective, please contact our customer service team for assistance.
- To initiate a return, please contact our customer service team within the 14-day return period.
- You are responsible for the return shipping costs.
- We recommend using a trackable shipping service to ensure the safe return of the item(s).
- Please include your order number and the reason for the return when contacting our customer service team.
- Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
- If approved, we will process a refund back to your original payment method within 5 business days.
- Please note that shipping fees, if applicable, are non-refundable.
Please note that this returns policy is subject to change, and any modifications will be updated on our website.